3rd Line Infrastructure Support


Job details

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Job title 3rd Line Infrastructure Support
Ref PMNWIE001
Location Warrington
Region North West
Company National Nuclear Laboratory
Salary 27564.00-31930.00 GBP per year
Duration 10 Years
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3rd Line Infrastructure Support – Based Birchwood, Warrington – Permanent - Salary range: £27,564 – £31,930 depending on experience - 39 hrs per week

Our Client is a Government-owned company run on a commercial basis, providing expert advice and technical services to the nuclear industry and to government.

They play a key role in the UK and global nuclear industry.

An exciting opportunity has arisen for an experienced 3rd Line Support to join the company’s IT Infrastructure function based at their Birchwood Park office. (Some UK-wide travel will be required in role)

The company has undergone a digital transformation project over the last 18 months and to support the continued service improvement there is a need to expand the IT infrastructure team with the addition of a 3rd line support.

This role presents an exciting opportunity for a highly motivated individual who is keen to join a fast-growing department.

The Infrastructure Engineering role will involve

• Perform daily infrastructure checks and monitoring;

• Provide timely and effective resolutions to support the stabilization of the environment via service management tools;

• Ensure corporate data is secure and available;

• Project support work where applicable

• Work within a regulated environment maintaining security standard

• Work with 3rd party suppliers to resolve issues (SOC/NOC)

• Take a proactive approach to continually improving the performance and security of the infrastructure

Knowledge / Experience required

Experience of providing remote IT support to end-users of systems

Good understanding, with at least 2 years support and build knowledge of: WAN and LAN networking, firewalls, security techniques and best practices, Microsoft Windows server technologies, Backup Technologies, virtualisation including VMWare and Hyper V, O365, Azure, Skype for Business, Active Directory and Group Policy management.

To be considered you will have

A strong technical background with demonstrable interest in expanding your technical skills

An ability to interact with internal customers of all levels and provide ownership and solutions for issues

Excellent written and oral communication skills

An articulate telephone manner

An ability to work independently using your own initiative, whilst engaging with other teammembers


Good administration and analytical skills with an attention to detail and eligibility for security clearance to SC

Additional information about the process

Capita Resourcing is the strategic resourcing business within Capita plc. We are the chosen provider of agency workers and permanent recruitment for the Nuclear Decommissioning Authority (NDA) collaborative framework, across nuclear sites and offices UK wide.

NuclearWorks welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. NuclearWorks is a trading name of Capita Business Services Ltd. Services offered are those of an Employment Agency and Employment Business.

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