ICT Technical Specialist Lead Officer


Job details

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Job title ICT Technical Specialist Lead Officer
Ref PMNWCC01
Location Whitehaven
Region Cumbria
Company Nuclear Works
Salary 40000.00-45000.00 GBP per year
Duration 10 Years
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JOB PROFILE

ICT Technical Specialist Lead Officer - Based Whitehaven, Cumbria – Permanent – Salary up to £45k

MAIN PURPOSE

To take the lead role within the ICT team on the assigned ICT technical discipline, providing key expertise and advise and ensuring the Council meets and retains compliance with relevant national standards and frameworks.

SUMMARY OF MAIN DUTIES AND RESPONSIBILITIES

To lead the provision of detailed ICT technical specialist support for the assigned area of ICT discipline. There are currently three areas of ICT discipline within the ICT structure:

• A) Key Applications and Integration - Data, Systems and Services

• B) Platforms – Infrastructure and Services

• C) End User Computing – Devices and Services

To support the ICT Manager to ensure that all aspects of the technology associated with the assigned ICT Discipline, operate efficiently, perform within agreed targets and deliver a secure platform for the Council to carry out its business.


To maintain a high level of technical knowledge concerning the assigned ICT discipline and how this applies to the Council current and future ICT systems and solutions. Required to own and keep updated a technology roadmap for the assigned discipline.

Required to own following agreement with the ICT Manager a personal professional development plan relevant to the assigned ICT discipline. This is expected to encompass agreed external professional certification.

To ensure that all ICT systems within the assigned area of ICT discipline are as resilient as possible from potential service incidents and all cyber security threats.

To provide support and development of all members of ICT in relation to the assigned ICT discipline

Regularly sharing technical knowledge in an effective way and the ability to explain specialist technology to non-ICT staff when required.

Providing direct and indirect team leading responsibilities within the ICT team for more junior members of ICT staff as required

Acting as a role model for junior team members at all times.

To ensure existing and new ICT systems within the assigned ICT discipline are fully monitored, maintained and security patched.

To manage all Council service area user requests for help and assistance that is concerned with the assigned area of technology. This may involve undertaking the required work to investigate and resolve any reported fault, as well as working with other members of the ICT team and 3rd party suppliers where relevant to reach successful resolution.

To participate in the ICT Change Management group, to ensure all ICT changes within the assigned ICT discipline are documented, approved, communicated and implemented in a controlled and timely fashion.

To contribute to the development and review of ICT policies and implementation processes.

To assist (or where necessary, lead) on the development of business cases and ad-hoc projects requiring support from the ICT team.

Ensure resilience within the ICT Systems team by undergoing training and professional development and deputising for the ICT Manager when required.

To be involved, as appropriate and directed, in the event of emergency situations occurring within the Borough.

To ensure that all Council policies, including but not limited to ICT, are adhered to within the context of the job role and particularly with the provision of new ICT service provision.

CONTACTS

Internal: Mayor, Directors, all Officers and Elected Members of the Council

External: Public and Government Organisations (e.g. Cabinet Office), partner organisations, suppliers, consultants, relevant regulatory and inspection bodies

SPECIAL FEATURES

The role may require weekend and evening working as required to participate in resolution of ICT service incidents, to attend Council meetings or undertake hardware/software installation and/or ICT maintenance and support.

Some demand for physical effort in order to move and lift IT equipment.

Occasional work in environments where key computer equipment is installed which may have an unpleasant or hazardous nature. This will include working near specialist ICT equipment and fire-fighting equipment such as inert gas.

Prepared to travel freely between all Council sites within the Borough where ICT equipment is deployed or may be deployed in the case of new installations. Occasional wider travel if required for liaising with other government agencies, suppliers or training providers.

PERSON SPECIFICATION & CAREER PROGRESSION

Education and Qualifications Degree level qualification in IT (or equivalent).

Appropriate Professional Certification aligned to area of ICT discipline, such as:

- Microsoft Certified Solutions Expert.

- Cisco Certified Design Professional or Network Professional

- Microsoft Certified Solutions Developer or Expert

Commitment to Continuing Professional Development

Knowledge and Experience

A minimum of 6 years experience within an ICT environment

Experience of delivering ICT Services within a public sector environment (or equivalent).

Experience of delivery ICT Services in a multi-site environment.

Knowledge of general ICT industry technology trends and advances

Knowledge and experience of assigned ICT discipline

Knowledge of Cybersecurity essential

Knowledge of ITIL and Project Management

Skills and Abilities

Ability to be an effective team player and contribute to teamwork and team goals

Effective customer care skills.

Ability to work independently and manage workloads to meet complex targets.

Effective verbal and written communication skills.

Commitment to highest levels of service delivery.

Ability to maintain appropriate confidentiality.

Ability to present complicated information to a wide range of audiences and resolve highly complex queries.

PERSONAL COMPETENCIES

Organisational Change and Forward Thinking - understanding and preparing for the business challenges ahead and responding to change

Leads and drives change initiatives within own area

Works with others across the Council to effect change

Displays a positive attitude to change and promotes it within team

Challenges ‘status quo’ and identifies opportunities for change

Managing self and others - managing your own performance and that

of others

Organises, leads and motivates team to meet goals

Develops the team and has an understanding of the strengths and limitations of individual team members

Fully explains reasoning and decisions taken on team’s behalf

Has a full understanding of the Council’s Human Resources policies and procedures and applies them in a robust, fair and consistent manner

Service Delivery - delivering highly effective services

Plans and prioritises team workload effectively

Looks ahead to the consequences of decisions and actions

Acts in a way that has a positive impact on the Council’s reputation building and maintaining effective working relationships with customers and partners

Continually looks for improved methods of service delivery

Managing Finance and other resources - using the resources and finance of the Council

Has a working knowledge of the Council’s financial / procurement / asset management procedures and applies them as appropriate to job role

Promotes the use of technology as appropriate to job demands

Contributes to development of the Council’s policies as appropriate to the role

Ensures adherence of team members to policies and procedures of the Council

Customers - working with internal and external customers
Takes personal responsibility for meeting customer requirements through team working

Takes action to address changing customer needs thinking ahead and suggesting ways to deliver

Handles service delivery conflict and complaints positively and professionally ensures appropriate follow up action is taken
Supports team members to handle customer complaints and works with them to identify appropriate solutions
Communication - communicating internally and externally at all levels using a variety of approaches

Briefs team accurately, regularly and consistently, responding positively to questions and alternative points of view

Takes initiative to seek out and communicate information relevant to team activities
Develops and uses a range of communication styles to meet appropriate audience requirements

Gives feedback in a positive and constructive way demonstrating tact and diplomacy at all times

Team Working - working effectively with individuals and teams
Is visible and approachable, supporting team members through difficulties

Trusts team members and doesn’t seek to blame when things go wrong

Takes time to get to know the team, recognising and listening to different contributions and in accordance with the Council’s equality and diversity policy

Openly supports and gives praise for achievements of Individuals or teams

Personal skills - demonstrating personal effectiveness, professionalism and personal integrity

Leads by example, demonstrating professionalism, drive, energy and a ‘can-do’ attitude

Identifies and resolves difficult situations that are having a negative impact on the personal effectiveness of team members

Embraces the role of coach and mentor to team members

Is trusted by colleagues

Complies with and ensures compliance of the Council’s Health & Safety policy

Additional information about the process

Capita Resourcing is the strategic resourcing business within Capita plc. We are the chosen provider of agency workers and permanent recruitment for the Nuclear Decommissioning Authority (NDA) collaborative framework, across nuclear sites and offices UK wide.

NuclearWorks welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. NuclearWorks is a trading name of Capita Business Services Ltd. Services offered are those of an Employment Agency and Employment Business.

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