IT Service Transition Manager

Job details

Job title IT Service Transition Manager
Ref CBS9JP00004913
Location Warrington
Region North West
Company Sellafield Ltd
Salary 50.00-60.00 GBP per hour
Duration 12 Months
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Service Transition Manager

Reference: CBS9JP00004913

Location: Warrington

Rate: £50-£60 LTD per hour

Job Type: Contract

Duration: 12 months

Contact details: Joanne Anders - 07927563874

The Role Description

The IT Service Transition Manager role will drive all IT Service Management aspects of solution design and transition, for changes delivered through programmes and projects. Ensuring that the solutions for new and changing IT services are secure, resilient, supportable and measurable.

Once transition has begun, the role will monitor, measure, report and communicate all implemented activities.

The role has a significant leadership and liaison element involving the coaching of teams within ISO where appropriate to deliver a sustained and improved customer experience. Transition will be measured by improvements to customer satisfaction levels across delivery, the organisation, up skilling of ISO staff and measurable service from the IT Service provider.


• SME leading and governing transition activities for a portfolio of projects

• Designing the process throughout the change lifecycle, from initiation through to early life support

• Understanding the scope of the change(s) and identifying the impact to IT Services and Operations

• Planning and executing transition activities in line with the process and the agreed timescales

• Providing assurance that transition activities and outputs are fit for purpose

• Defining and agreeing IT service requirements and service acceptance criteria

• Reviewing programme and project deliverables e.g. solution designs, test and implementation plans

• Managing and tracking the status of service acceptance criteria and operational readiness

• Reporting and escalating as necessary, on the progress and quality of transition activities

• Ensuring that any operational issues and risks are documented and either mitigated or accepted

• Making a recommendation regarding the decision to deploy into production

• Participating in post-implementation reviews and lessons learned activities

• Reporting on metrics and providing management information to IT Service Management Board

• Developing relationships and working collaboratively with Business and IT stakeholders

• Monitoring the performance of IT Service Provider(s) against contracted service levels

• Supporting and interfacing with other ITIL processes

• Contributing to Continuous Service Improvement

• Providing advice and guidance to all stakeholders

• Proactively engaging with internal and external stakeholders

• Ensuring processes and interfaces are continually reviewed

• Verifying compliance with defined processes and interfaces

Qualifications / Experience

• Experience of working within an IT Service Management function

• Specialist/expert capabilities in ITIL processes, specifically Service Design and Service Transition

• ITIL Practitioner certification required, ITIL Expert certification desirable

• Experience of project delivery methodologies and working as part of a project team

• Ability to understand Business drivers and impact of change over a complex IT estate

• Effective and efficient workload management

• Excellent planning and organisational skills

• Highly developed influencing and negotiating skills

• Highly developed communication skills, able to present to large groups and senior stakeholders

• Ability to think and act both strategically and tactically

Additional information about the process

Capita Resourcing is the strategic resourcing business within Capita plc. We are the chosen provider of agency workers and permanent recruitment for the Nuclear Decommissioning Authority (NDA) collaborative framework, across nuclear sites and offices UK wide.

NuclearWorks welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. NuclearWorks is a trading name of Capita Business Services Ltd. Services offered are those of an Employment Agency and Employment Business.

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